Supervisor, Patient Access -Call Center Operations - Remote
3.
1 Bolingbrook, IL Bolingbrook, IL Full-time Full-time Estimated:
$48.
1K - $61K a year Estimated:
$48.
1K - $61K a year 8 days ago 8 days ago 8 days ago Overview:
The Access Management -Call Center Operations Supervisor will oversee day-to-day operations of patient referral intake process and all Access Management Agents, including daily contact with patients, clinical staff, physician offices and other healthcare providers.
This individual will also be responsible for monitoring productivity and quality metrics.
Responsible for the overall patient referral intake process, this position involves friendly and courteous, direct patient contact via telephone, as well as friendly contact with all clinic staff.
Saturday hours may be required.
This is a remote, call center position.
Min Experience Required:
2
years working in a healthcare patient intake role or related field 1
years of team lead experience (management).
Preferred:
5
years' experience working in a healthcare contact center environment Previous experience managing team leads.
At ATI Physical Therapy, we are committed to helping people live better.
We provide convenient access to high-quality care to prevent and treat musculoskeletal (MSK) pain.
Our 900
locations in 24 states and virtual practice operate under the largest single-branded platform built to support standardized clinical guidelines and operating processes.
Employee
Benefits:
Medical, Dental, and Vision Insurance 401k with company match Paid Time Off -Personal and Sick Time Paid Holidays and much more! Learn more about ATI and our world-class employee benefits here:
ATI Employee Benefits
Responsibilities:
Create and maintain a positive atmosphere and high employee morale in the department.
The qualified candidate will be an energetic person, ready to work in a fast-paced, high call volume environment.
Serve as liaison between Clinic Staff, and Access Management Agents to resolve issues related to referral intake, registration, and scheduling.
Maintain departmental standards for quality, productivity, and workplace discipline.
Continuously analyze departmental needs and suggest ways to improve productivity, accuracy, and quality.
Communicate new policies, workflows, and expectations with all employees.
Demonstrate a dedication to exceptional customer service and company goals.
Drive this expectation to department team members.
Interview candidates for Access Management Agent staff as necessary.
Oversee training for Access Management Agent staff.
Oversee performance and any related counseling of Access Management Agent staff, up to and including recommendation for termination of employment.
Oversee annual review process for Access Management Agent staff.
Partner with field operations district leaders to align on goals, targets, and market needs Provide ongoing monitoring of quality provided by Access Management Agent Staff in partnership with QA teams and team leads The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Qualifications:
Minimum Education Required High School graduate Preferred Bachelor's degree in related field Min Experience Required:
2
years working in a healthcare patient intake role or related field 1
years of team lead experience (management) Preferred:
5
years' experience working in a healthcare contact center environment Previous experience managing team leads Knowledge Skills and Abilities Professional presence - with both peers and managers Proficient in ATI's application suite (e.
g.
Touchstone, Scheduler) Strong communication skills up, down and across the management chain Proficient with Microsoft word, Excel, Power Point and Teams Works well in a team environment Strong time management skills Ability to organize and manage multiple priorities Strong presentation skills Strong executive presence Maintain a positive attitude despite challenges Strong leadership ability Able to motivate others to do their best Able to modify teaching style based on learner's needs.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Bolingbrook, IL Bolingbrook, IL Full-time Full-time Estimated:
$48.
1K - $61K a year Estimated:
$48.
1K - $61K a year 8 days ago 8 days ago 8 days ago Overview:
The Access Management -Call Center Operations Supervisor will oversee day-to-day operations of patient referral intake process and all Access Management Agents, including daily contact with patients, clinical staff, physician offices and other healthcare providers.
This individual will also be responsible for monitoring productivity and quality metrics.
Responsible for the overall patient referral intake process, this position involves friendly and courteous, direct patient contact via telephone, as well as friendly contact with all clinic staff.
Saturday hours may be required.
This is a remote, call center position.
Min Experience Required:
2
years working in a healthcare patient intake role or related field 1
years of team lead experience (management).
Preferred:
5
years' experience working in a healthcare contact center environment Previous experience managing team leads.
At ATI Physical Therapy, we are committed to helping people live better.
We provide convenient access to high-quality care to prevent and treat musculoskeletal (MSK) pain.
Our 900
locations in 24 states and virtual practice operate under the largest single-branded platform built to support standardized clinical guidelines and operating processes.
Employee
Benefits:
Medical, Dental, and Vision Insurance 401k with company match Paid Time Off -Personal and Sick Time Paid Holidays and much more! Learn more about ATI and our world-class employee benefits here:
ATI Employee Benefits
Responsibilities:
Create and maintain a positive atmosphere and high employee morale in the department.
The qualified candidate will be an energetic person, ready to work in a fast-paced, high call volume environment.
Serve as liaison between Clinic Staff, and Access Management Agents to resolve issues related to referral intake, registration, and scheduling.
Maintain departmental standards for quality, productivity, and workplace discipline.
Continuously analyze departmental needs and suggest ways to improve productivity, accuracy, and quality.
Communicate new policies, workflows, and expectations with all employees.
Demonstrate a dedication to exceptional customer service and company goals.
Drive this expectation to department team members.
Interview candidates for Access Management Agent staff as necessary.
Oversee training for Access Management Agent staff.
Oversee performance and any related counseling of Access Management Agent staff, up to and including recommendation for termination of employment.
Oversee annual review process for Access Management Agent staff.
Partner with field operations district leaders to align on goals, targets, and market needs Provide ongoing monitoring of quality provided by Access Management Agent Staff in partnership with QA teams and team leads The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Qualifications:
Minimum Education Required High School graduate Preferred Bachelor's degree in related field Min Experience Required:
2
years working in a healthcare patient intake role or related field 1
years of team lead experience (management) Preferred:
5
years' experience working in a healthcare contact center environment Previous experience managing team leads Knowledge Skills and Abilities Professional presence - with both peers and managers Proficient in ATI's application suite (e.
g.
Touchstone, Scheduler) Strong communication skills up, down and across the management chain Proficient with Microsoft word, Excel, Power Point and Teams Works well in a team environment Strong time management skills Ability to organize and manage multiple priorities Strong presentation skills Strong executive presence Maintain a positive attitude despite challenges Strong leadership ability Able to motivate others to do their best Able to modify teaching style based on learner's needs.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
