Client Services Representative
3.
7 Full-time 1 hour ago Full Job Description In a fast changing world, it takes pioneering spirit to create trustworthy technology.
We enable secure connectivity and payment solutions for billions of people around the globe.
At Giesecke+Devrient, you will play a key role in realizing the digital transformation.
What We Are Looking For Dedicated achievers and Curious learners who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets expectations.
Collaborative partners who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Detail-oriented process improvers and critical thinkers who naturally see opportunities to develop and optimize work processes, finding ways to simplify, standardize and automate processes.
The Client Services Representative is required to represent the company in a positive, proficient, and professional manner in all dealings with internal customers.
The employee will follow G+D's processes and policies while providing a level of service that exceeds expectations.
This individual must proactively collaborate with internal teams and departments to transform client requests into company production orders.
The successful candidate will promote a culture of inclusiveness, cooperation, integrity, accountability, and performance.
The Client Services Representative will respond in a professional and enthusiastic manner to all internal customer inquiries via phone and email regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues.
The employee will utilize resourcefulness and critical thinking skills to research and resolve changes and discrepancies.
A successful candidate will employ excellent time management, prioritization, and organizational skills to follow up with internal customers on all outstanding issues within expected timelines.
What You Will Do Process incoming sales orders including order confirmation or follow-up when additional information is needed.
Follow departmental procedures and protocols for interpreting client needs by transforming client requests into company production orders.
Enter information into corporate data system using automated tools for accurate and efficient processing.
Process internal orders for testing, R&D, or sample production.
Use departmental procedures and system tools to notify/request material procurement, scheduling, design/data services, printing, production, shipping, billing, etc.
Work with multiple internal departments including Sales professionals, Accounting, Operations, and Production teams to ensure that corporate and business protocols are followed and met.
Attend daily meetings with coordinating departments as instructed, providing client, order, or another department input.
Follow written Standard Operating Procedures (SOP's), documented training guidelines, or workflows during daily business functions and processes.
Review system entries to meet quality input standards with attention to detail.
Self-review work product against written SOPs.
Track progress of client orders within the plant and communicate with account teams regarding any production questions, changes, or delays.
Submit changes to Prepress or Production Department if client requests changes to their ordered product (proofs) during the order or fulfillment process.
Enter data from packing slips or other lists into corporate data system when requested.
Print reports from corporate data system and distribute per department procedures and protocols.
File business documents per department procedures, protocols, and/or general business practices.
Provide general office assistance for paper handling, online documentation storage, scanning, labeling, and/or management assistance.
Participate in client conference calls and prepare client report updates, as requested.
Coordinate or request shipping services from the Shipping Department.
Provide follow-up to gain tracking information for client records and/or billing.
Work with the Quality team to ensure timely responses to client complaints and appropriate resolution.
Send communication back to client about the resolution.
Provide necessary back-up support during heavy work periods or absence of co-workers.
Interface with clients on their visits to the facility (e.
g.
, press checks, tours, etc.
) Coordinate client visits with security.
Provide office reception back-up upon request.
Perform related job duties as assigned and required.
What Is Required High School diploma required; college coursework preferred.
Client service and office support experience.
MS-Office experience including Outlook, Word and Excel.
MS-Windows experience including file navigation, document handling, and network printing.
Experienced use of equipment such as copier, scanner, and printer Strong attendance record or ability to work consistent schedule with prescribed breaks.
Strong communication skills including writing (email), phone and in-person.
Proactive approach to problem-solving and meeting client expectations.
Dedication to responding to internal and external client inquiries resulting in strong response rates, while demonstrating courtesy and helpfulness.
Strong attention to detail.
Strong organization skills to balance in-process orders with incoming requests to meet desired response times.
Ability to work with minimal amount of supervision.
What Is Highly Preferred Associate's or Bachelor's degree Experience in the printing industry highly preferred Manufacturing and/or printing industry experience Experience using an order entry system to enter client orders What we offer Why our work matters 2:
30 Job Details Job Title Client Services Representative Business Sector Giesecke+Devrient Mobile Security America, Inc.
45925 Horseshoe Dr Sterling VA 20166 Requisition ID 21695 Location Bolingbrook, US Career level Experienced and Graduates Job Type Fulltime.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Full-time 1 hour ago Full Job Description In a fast changing world, it takes pioneering spirit to create trustworthy technology.
We enable secure connectivity and payment solutions for billions of people around the globe.
At Giesecke+Devrient, you will play a key role in realizing the digital transformation.
What We Are Looking For Dedicated achievers and Curious learners who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets expectations.
Collaborative partners who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Detail-oriented process improvers and critical thinkers who naturally see opportunities to develop and optimize work processes, finding ways to simplify, standardize and automate processes.
The Client Services Representative is required to represent the company in a positive, proficient, and professional manner in all dealings with internal customers.
The employee will follow G+D's processes and policies while providing a level of service that exceeds expectations.
This individual must proactively collaborate with internal teams and departments to transform client requests into company production orders.
The successful candidate will promote a culture of inclusiveness, cooperation, integrity, accountability, and performance.
The Client Services Representative will respond in a professional and enthusiastic manner to all internal customer inquiries via phone and email regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues.
The employee will utilize resourcefulness and critical thinking skills to research and resolve changes and discrepancies.
A successful candidate will employ excellent time management, prioritization, and organizational skills to follow up with internal customers on all outstanding issues within expected timelines.
What You Will Do Process incoming sales orders including order confirmation or follow-up when additional information is needed.
Follow departmental procedures and protocols for interpreting client needs by transforming client requests into company production orders.
Enter information into corporate data system using automated tools for accurate and efficient processing.
Process internal orders for testing, R&D, or sample production.
Use departmental procedures and system tools to notify/request material procurement, scheduling, design/data services, printing, production, shipping, billing, etc.
Work with multiple internal departments including Sales professionals, Accounting, Operations, and Production teams to ensure that corporate and business protocols are followed and met.
Attend daily meetings with coordinating departments as instructed, providing client, order, or another department input.
Follow written Standard Operating Procedures (SOP's), documented training guidelines, or workflows during daily business functions and processes.
Review system entries to meet quality input standards with attention to detail.
Self-review work product against written SOPs.
Track progress of client orders within the plant and communicate with account teams regarding any production questions, changes, or delays.
Submit changes to Prepress or Production Department if client requests changes to their ordered product (proofs) during the order or fulfillment process.
Enter data from packing slips or other lists into corporate data system when requested.
Print reports from corporate data system and distribute per department procedures and protocols.
File business documents per department procedures, protocols, and/or general business practices.
Provide general office assistance for paper handling, online documentation storage, scanning, labeling, and/or management assistance.
Participate in client conference calls and prepare client report updates, as requested.
Coordinate or request shipping services from the Shipping Department.
Provide follow-up to gain tracking information for client records and/or billing.
Work with the Quality team to ensure timely responses to client complaints and appropriate resolution.
Send communication back to client about the resolution.
Provide necessary back-up support during heavy work periods or absence of co-workers.
Interface with clients on their visits to the facility (e.
g.
, press checks, tours, etc.
) Coordinate client visits with security.
Provide office reception back-up upon request.
Perform related job duties as assigned and required.
What Is Required High School diploma required; college coursework preferred.
Client service and office support experience.
MS-Office experience including Outlook, Word and Excel.
MS-Windows experience including file navigation, document handling, and network printing.
Experienced use of equipment such as copier, scanner, and printer Strong attendance record or ability to work consistent schedule with prescribed breaks.
Strong communication skills including writing (email), phone and in-person.
Proactive approach to problem-solving and meeting client expectations.
Dedication to responding to internal and external client inquiries resulting in strong response rates, while demonstrating courtesy and helpfulness.
Strong attention to detail.
Strong organization skills to balance in-process orders with incoming requests to meet desired response times.
Ability to work with minimal amount of supervision.
What Is Highly Preferred Associate's or Bachelor's degree Experience in the printing industry highly preferred Manufacturing and/or printing industry experience Experience using an order entry system to enter client orders What we offer Why our work matters 2:
30 Job Details Job Title Client Services Representative Business Sector Giesecke+Devrient Mobile Security America, Inc.
45925 Horseshoe Dr Sterling VA 20166 Requisition ID 21695 Location Bolingbrook, US Career level Experienced and Graduates Job Type Fulltime.
Estimated Salary: $20 to $28 per hour based on qualifications.
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